How to Fix iPhone Locked to ‘Support Apple com iPhone Passcode’

Support.apple.com/iPhone/passcode is a common prompt you see when your iPhone or iPad gets locked. In this case, you can’t use your device, and the only thing you see is the prompt to visit the website.

It is a common issue, and you can fix it in many ways. In this article, we will share the step-by-step procedures to unlock iPhone without passcode. We will share methods for iOS 17 and older versions so that you can unlock your device without any hassle.

Why Does iPhone Appear “support.apple.com/iPhone/passcode” Error?

When you enter the wrong passcode multiple times in your iPhone, which has been upgraded to iOS 17, the device gets locked after several wrong attempts. At first, your device is locked temporarily, and you see a timer on the screen. But after continuous wrong attempts, the device is permanently locked, and you need to reset it to use it again.

You see the iPhone unavailable message on the screen along with a “Forgot Passcode” option. Once you press the option, you see “Security Lockout” and “support.apple.com/iPhone/passcode”

On iOS 15.2 to iOS 16, you will see a Security Lockout message after entering the wrong passcodes several times. When you tap Erase iPhone option, you see “support.apple.com/iPhone/passcode.”

In iOS versions older than 15.2, you don’t see support.apple.com iPhone/passcode. Your device becomes unavailable, and you see the “Connect to iTunes message.”

How to Bypass ‘support apple com iPhone passcode’ Screen without Computer

It is possible to bypass support.apple.com/iPhone/passcode without a computer if you are using iOS 15.2 to iOS 16 or iOS 17. Let’s check out the steps you need to follow.

For iOS 15.2 to iOS 16:

Once your device is permanently locked, you see the Erase iPhone option on the screen. This allows you to unlock your device without a computer, but you need to enter your Apple ID password.

Step 1: Tap the Erase iPhone button on the screen.

Step 2: You will see Erase All Content & Settings. Tap the Erase iPhone button again.

Step 3: Enter the password of your Apple ID to reset the device.

For iOS 17:

iOS 17 has a cool feature of unlocking the device using an old passcode. If you have reset the passcode, you can still unlock the device using the old one within 72 hours. It does not erase the data on your device. But if you don’t know the old passcode as well, you can reset the device by entering the Apple ID password.

Step 1: Tap the Forgot Passcode? button.

Step 2: You will see a new screen. Tap Enter Previous Passcode.

Step 3: Enter the old passcode to unlock the device. It won’t erase your data. If you don’t remember the old passcode, tap iPhone Reset. Enter the Apple ID password and reset the device.

How to Remove ‘support apple com iPhone passcode’ without Passcode

If you want to get rid of support Apple iPhone passcode or any other iPhone lock without any hassle, 4uKey iPhone Unlocker is a go-to option. It is an all-in-one iPhone unlocking tool that works on all iOS versions and unlocks the device in no time. You can use it for unlocking the passcode, Apple ID, MDM lock, and screen time passcode.

With this method, you don’t need an Apple ID, password, Face id, or anything else. You only need to connect your device and follow a few simple steps. If none of the methods work in your case, it will definitely work. It unlocks your devices and fixes different iOS issues. So, after using this tool, your device will be like the one out of the box.

Step 1: Install 4uKey on your computer and connect your device using a USB cable. Click the Start button under Unlock iOS Screen.

Step 2: The software will automatically find the right firmware for your device. Select the path and click Download.

Step 3: 4uKey will start unlocking your device after downloading the firmware. Wait for it to complete. Once it is done, you’ll see the successful message.

How to Unlock ‘support apple com iPhone passcode’ via iCloud

If Find My Phone is enabled on your device, you can use iCloud to reset the device remotely. It allows you to erase your device from anywhere and unlock it in no time.

But for this method, you should know the Apple ID and password. It is a great option for iPhones working on iOS versions older than 15.2.

First Step: Open your browser and go to icloud.com.

Second Step: Log into your Apple account.

Third Step: iCloud offers multiple web apps. Click Find My.

Fourth Step: Click All Devices. You will see the list of connected devices to the Apple account. Click on the device you want to unlock.

Fifth Step: Click Erase iPhone. You need to enter your password again to confirm.

Sixth Step: Now, wait for it to complete, and your device will be reset remotely.

How to Unlock ‘support apple com iPhone passcode’ via iTunes

iTunes can also be used to unlock your iPhone. It is a go-to and official method that can restore the device and old backups.

But this method only works if your computer is synced with your device. You can’t trust a new computer in a locked device, and that’s the limitation.

Step 1: Open iTunes and make sure it is up to date, after updating, close iTunes.

2: Connect your device to the computer and open iTunes again.

 3: Click the device icon and go to the Summary tab.

Step 4: You will see the complete device information here, including backups. Click the Restore iPhone button and complete the steps.

Conclusion

After entering the wrong passcode multiple times on your iPhone, you see support.apple.com iPhone/passcode, iPhone Unavailable, or Security Lockout on the screen. In such cases, you need to reset your device to factory settings to unlock it. It removes the passcode and erases your data. You can do it through the methods we have explained in this article. However, most of the methods require an Apple ID and password. But if you want to unlock your device without any prerequisite and hassle, you can use Tenorshare 4uKey. It will remove any type of iPhone lock from the device within a few minutes.

Below is a video guide to help you go through all the processes successfully.